Support both inbound and outbound
Our client's incoming calls are handled by our inbound contact centers. These typically originate from current clients who need technical assistance or general inquiries regarding a product or service, from people who want to place an order to patients who require counseling and post-medication care. In addition to conducting surveys, counseling, feedback, and other activities, outbound contact center agents make outgoing phone calls to current and potential customers for information, collections, reminders, and recoveries.
Our team of expert agents provides advice to patients suffering from diabetes, cancer, and other chronic illnesses in various nations. Patients can use any of these resources to assist with the different types of counseling needs that come up during the diagnosis, treatment, and follow-up phase.
These patients receive treatment plans tailored to their financial situation, and we support them in accessing our partner hospitals for care. For patients from outside the country, we also arrange for VISA assistance. Patient counseling is now a crucial component of managing diseases, and CorpOne stands out for providing these services by considering factors other than business.
Generally, collections consist of two parts: soft and hard. During the soft collections phase, our agents assume the duty of contacting the party to remind them of a past-due payment. We attempt to identify the reason for non-payment through calls and persistent reminders, and we assist clients in coming up with appropriate payment plans to keep their credit intact and keep the debt from moving forward. Your debt collection issue can be resolved with the hard bucket collections. This collection calls for a special method, which we manage by offering field support for our telephone attempts—a special feature that helps us with our hard bucket collection strategy. Recovery Tele-calling is a crucial component and instrument of accounts receivable management.
Some of our case studies:
- For a multibillion-dollar client in real estate and financial services, a credit card with multiple related benefits is managed. We have been advertising the product's features, following up on payments, and sending out reminders. This has developed into a significant relationship for us with more than 500 associates.
- We employ about 400 associates to work on a student loan app, where their responsibilities include onboarding, troubleshooting, following up on payments, and sending out reminders. For us, this keeps growing at an accelerated rate.
- As an incoming activity, offering technical support services to a major telecom and internet service provider.
Our Address:
HIMARS TECHNOLOGIES INC
11941 Misty Cove Court,
Suite-103,
Henrico,
Virginia-23233.
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